Social Aspects of Personality

Gestures atomic number 18 generally widely understood, although they may remove different meanings in opposite cultures. Illustrators -do not have specific meaning -add meaning to a communicative message examples adjusting ones clothes, biting nail or playing with objects -these indicate to early(a)s that a individual is upset or nervous. Affect displays - argon individuals body movements that convey feelings and emotions done facial expressions and body positions. * Adaptors -typically unconscious behaviors and are manipulationd when a person is tense or anxious. Must a subdue the following * Sitting or leaning back * Resting your chin on your hand * Crossed arm * Adaptors The s progenyh cranial nerve and draw Signals -are used in our e trulyday dealings with other pile or even in our family. Are measurable in tourism and hospitality diligence to provide excellent guest service, The Head * In hotel or restaurant, you go out use your head to send a message. Rapidly n odding your head can leave the impression that you are impatient. On the other hand, slower nodding emphasizes interest. The Mouth SMILE is very important in the industry. It conveys a message that you are approachable and is spontaneous to assist your guests. The Hands * Confident and positive handshake breaks the ice and in an interview. * No perspiring hands and dirty nails.The Feet * Avoid compulsive Jabbing of the floor, desk, or chair with your foot this can be perceived as a hostile and angry motion and is likely to annoy a person. Facial Expressions and Eye Contact They are not body language and they are types of nonverbal dialogue that can have an effect on business relations. Communication in the Workplace Wherever we are, communication ever more than exists. In tourism and hospitality industry, communication is very vital leave-taking towards the attainment of guest service satisfaction.Without proper communication, the smooth flow of process in a hotel, restaurant, resorts or other businesses that deal with guest will be impossible. The Need for Communication in the Workplace * Communication is its lifeblood. * The focusing can send message to employees. The decision making and control are also being implemented through effective communication. Managers of any follow spend as much as 95% of their time in interpersonal communication. An effective communication in the industry requires knowing the set time to talk and time to keep silent.The Communication Aphoristically barrier * manner of speaking barrier * Emotion barrier * Lack of subject knowledge * tense up Overcoming Communication Barriers * The best counseling to overcome barriers is depend upon the person. * It should be taken seriously to avoid miscommunication. Use simple and clear words. * Using ambiguous words and Jargons should be avoided. * Identify the source of barrier and eliminate it. The earnest Communication Skills * For tourism and hospitality industry professionals , mastering the art of communication is a very important skill infallible in the purvey of excellent guest service. It is also a social skill that to each(prenominal) one individual needs to develop to improve relationships. Wars to Improve Communication Skills * hear very well to the speaker * Never try getting your ideas in a hurry * Recognize different points of view Be experienceate with whom youre talking to * Be wary of giving out ideas or expressing a feeling * Trying out new words in conference * Try to elicit ideas from whom you are talking with to ensure that you understand each other.Good Communication skills include * Correct pronunciation of words * Correct use of the language/ sentence construction * Good diction * Proper accent mark on words Considering your speech In the tourism and hospitality industry you will be dealing with various guests, it is also important that you soak up an extra effort to learn the proper way of speaking to void communication barr iers between the foreign guest and employee.Types of Accents * The Natural Accent find tongue or first language * The Neutral Accent * The coloured Accent Talking about your social health You need to consider your social health because this refers to the ability to get on well with people around you, making and keeping friends, offering and getting help when needed. Characteristics of socially Healthy Individual * Willing and can accept differences with other people. * Gets along well with family members. * Befriends people both sexes. Meets and interacts with people easily. Accepts other peoples ideas and suggestions. On macrocosm Proactive The ability to be involved in providing excellent guest service is being proactive person. Being a proactive person may mean to openness to dynamism, to change, to better options, for other possible things to be done and the ability to face in a positive way challenges that she/he might encounter. Proactive Person -Is actually smart, value- driven, more resourceful, more diligent, more creative and more cooperative. * Social Grace -Is more popularly known as considerably manners and etiquette.This is very important to be in our character as it shows our ability to project ourselves in nay cause especially when meeting various professional people in the tourism and hospitality industry. * Etiquette This refers to a pattern of behavior that one should have in order to have consideration for others, good taste, appropriateness and good conduct. Some practices that has to develop and master by the future Tourism and cordial reception professionals. * During conversation * During Introduction of People * During Invitation too Party/Social event * On dining * On the use of table wares and equipmentsBusiness Etiquette It is another important thing to consider. Future tourism and hospitality professionals should start learning the etiquette required in a business and practice them in situation that is relevant for them. * Be on Time * Greet the people around you * stand that telephone manners * Be conscious of behavior during office occasions * Respect and appreciate other people * Be conscious with federation policies * Respect and appreciate each employee Etiquette in Public Places * In the Street. At the Bus. In a Train. At the Restaurant. At the Cinema. At the Church